The National Air Traffic Controllers Association Store (NATCAstore.com) takes your privacy very seriously. We do not sell, share or rent any personally identifiable information about you. If you have any questions or concerns about this privacy policy, please e-mail [email protected].
Anonymous vs. Personally Identifiable Information
Information collected online is often defined as being either anonymous or personally identifiable. Anonymous information is information that cannot be tied to a specific individual. For example, we might know that 25,000 people visited NATCAstore.com in a month, which is “anonymous” information, but we do not know information such as the names or addresses of the visitors. Personally identifiable information is information that tells us specific information about a user. For example, if you provided your name and home address to us, that would be personally identifiable information.
Personally Identifiable Information
In some areas of this Web site we ask for voluntary contact information. For example, if you wish to get more information or have questions about the site, you click on “Contact Us” in the NATCA Store home page. You must include a valid email address and contact number if you desire a response. If you prefer to contact us via U.S. postal mail, telephone or fax, please use the following contact information:
NATCA Store
1325 Massachusetts Avenue NW
Washington, DC 20005
Phone: 800-266 0895
Fax: (202) 628-9558
Correcting or Deleting Submitted Information
If you feel any information you submitted is incorrect, or if you wish to have us delete any submitted information, please e-mail Customer Service at [email protected].
Submitted Artwork:
Logos must be in full compliance with laws governing copyrights and trademarks, and the rules of NATCA for trademark/logo compliance. For a complete and detailed summary of rules, please refer to http://www.natcamembers.org/resources.aspx?zone=Resources&pID=571#p571 .You will need to use your issued username and password to access the site before obtaining the information.
Merchandise sold at NATCA Store is American Made or Union Made. We fully guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a full refund or exchange.
To be eligible for an exchange or a refund, merchandise must be returned in a resalable condition. The item must be unused, unwashed and in the same condition that you received it. This must be done within 30 days of purchase. Once an item is exchanged, that item cannot be returned. If the 30 days has expired since your purchase, we cannot offer the refund or exchange.
Once your return is received and inspected, a NATCA Store representative will notify you of the status of the refund if approved. Approved refunds will be processed and a credit will be applied to your credit card on file. Please allow up to 7 business days to process the refund.
Exceptions
Merchandise that is used, worn, or in unsellable condition will not be accepted for a refund or exchange.
Clothing items that have been personalized in any manner cannot be returned or exchanged
– Bargaining unit name, Facility name or other identify logo other than the standard NATCA logo; NATCA name or NATCA abbreviation
– sleeve embroidery
No refunds or exchanges on Clearance Items
- Logo and garment colors pictured are not representative of the embroidery for all garments. When selecting “no preference,” logo colors/text are at the are at the discretion of the embroiderer based on the color of the garment.
- Some colors of the garments may differ slightly on the website due to lighting.
- Most of the styles are true to size. Please refer to the sizing chart before ordering.