FAQs

1. What are my options if I don’t wish to order online?
By Phone – Call toll free at 800-266-0895 between the hours of 9AM-5PM EST Monday to Friday. Please ensure to have your credit card information ready when you call.

Square – we invoice you the order and you can make payments though the secured portal.

2. What payment methods are accepted? 

Cash, check and all major credit cards are accepted. Checks are made payable to NATCA. Do not mail in cash unless you are paying in person.

Orders placed outside the Store website will be billed to you and payments can be made through Square’s secure payment portal.

3. How are orders shipped?
Orders normally ship via UPS or USPS. Expedite service is available upon request – additional shipping fees will apply.

4. Do you ship to Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands?
Yes we do. However, only UPS 2nd/ Next-Day Air and USPS deliver to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands and other non-continental US addresses. UPS Ground does NOT apply to these destinations.

5. Do you ship to international addresses?
At this time, we do not. We only ship orders to the 50 states and other U.S. territories.

6. Are there any shipping and handling fees?
Shipping fee is applied on all orders effective September 1, 2011.

7. What is the cost of embroidery?
For most apparel, it is included in the price. Special embroidery like adding initial on a shirt sleeve will be a separate charge.

8. What is the total delivery time for my order?
The total delivery time for your order is the period of time from when the order is placed until the time you receive it. Stock items normally take 3-7 business days. All other items take 3-4 weeks to deliver*.

* Note that due to the COVID-19 pandemic and employees working remotely, our suppliers and manufacturers are assisting in shipping certain products, so expect a slight delay in the delivery.

9. How can I track my package?
You will receive an e-mail confirmation with a tracking number after your package is shipped. From there you can track the package and get an estimated delivery. Please ensure you provide a valid e-mail address during your order.

For USPS tracking, click Here.

For UPS tracking, click Here.

10. I found a defect in one the items I ordered.  How do we rectify this?
NATCA stands behind the products it sells and advertises. Please refer to the “Returns & Exchanges” located at NATCAstore.com. Or you can contact us toll-free at 800-266-0895 between the hours of 9AM-5PM EST Monday to Friday with questions or concerns.

11. I received a gift certificate code. How can I redeem it?
Congratulations! Redeeming online gift certificate is easy: Simply type the Code you received in our email to you in the Coupon/Gift Code box when you are checking out. Available Gift Certificate balance will be redeemed first. If the amount of your Gift Card/Certificate does not completely cover your purchase, your default credit card will be charged for the remaining balance.

12. Can I arrange for a promotion code for my facility?
You certainly can! Click Contact Us or call us at 800.266.0895 for assistance.  We assign a discount code on select products or the entire merchandise for your facility.  Upon check out, customers must provide the assigned code under “PROMOTION CODE” and the discount will be applied to the merchandise total. If the promotion code is not entered or is entered incorrectly, the order will default to a normal price.

13. My local has designed a logo that they’d like to include in the shirt embroidery options. How can we make the logo available to the members?
Keep in mind that any NATCA local that wishes to use the NATCA logo or the name in another font or format must receive prior approval from the National Office. This can be done through your RVP or NATCA Store will submit the logo request on your behalf. All items bearing the NATCA name or logo shall be union made or, at a minimum, American made.

If your design is ready simply e-mail a jpeg file to natcastore@natcadc.org or call 800-266-0895 for assistance. The file is then digitized or punched in for embroidery. There is an embroidery setup fee of $45, which includes one stitch out. Assuming the National Office approves the design, there are no trademark infringements, and there are no copyright problems, we will upload it with the current list of available logos at the natcastore.com.

14. My local currently does not have a logo. How can we get one designed and added to the store site?
Simply send in your concept or thoughts to natcastore@natcadc.org. Our embroiderer will create the logo from scratch. The NATCA Store will submit the final logo for National Office Approval on your behalf. Depending on the complexity of the design, there is an artwork fee of $25 – $45 and this includes two revisions. Additional revisions will be billed at $25 per hour. Once the logo is approved, the next step is the embroidery (note the $45 embroidery set up fee). Assuming there are no trademark infringements and that there are no copyright problems, we will include it in the current list of available logos at natcastore.com. All items bearing the NATCA name or logo shall be union made or, at a minimum, American made.

15. What is the process of setting up a design on t-shirts?   
T-shirt designs is silk-screened and the charge is $20 per color, depending on the design. If you plan  to have the design on a variety of t-shirt background colors or if your logo has more than one color, the charge is per screen/layer per color.  If you need assistance adding text or graphic to the existing design, note there is a $50 artwork fee for the revision.

Advanced National Office Approval is required for the use of the NATCA name or logo in another font or format. NATCA Store will submit the final design to the National Office for approval on your behalf.

You can also order t-shirts at NATCA store but at a 24-piece minimum. Once we have an idea on the t-shirt colors, size and quantity, we will provide full pricing later. All items bearing the NATCA name or logo shall be union made or, at a minimum, American made.

16. What type of file can we send for our custom logo?
Our union embroiderer prefers vector graphics like .eps or .svg but jpeg file format will do. Be advised vector graphics designs won’t be exactly the way it is received. It would be very pixelated and our embroiderer won’t be able to use the file for reference. It’s like attempting to duplicate an excel spreadsheet on to a word doc. What can be done is to duplicate it to the best way possible. If you have a preference on the color of the design, please provide the PMS color #’s before they can print, otherwise they will match the colors as best as they can. The more detail the description, we can keep the revisions to a minimum. We also take images from drawings and we will redraw the best way in what is envisioned. There might be a redrawn fee but it is negotiable.

17. I have an idea for a product that I think would sell. What should I do?
Contact Customer Service at natcastore@natcadc.org or call 800-266-0895. If your idea is feasible and if it is USA Made, we will consider adding it to our current Store selection. It is as simple as that!!

18. What are the guidelines on the use of the NATCA logo?
Click here for more information. You will need your issued username and password to access the site. This will provide a complete guide concerning rules and regulations involving the NATCA logo and its use. One thing is an absolute: our logo cannot be printed or re-produced on materials that are not manufactured in the USA.