Returns & Exchanges

Merchandise sold at NATCA Store is American Made or Union Made.  We fully guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a full refund or exchange.


To be eligible for an exchange or a refund, merchandise must be returned in a resalable condition.  The item must be unused, unwashed and in the same condition that you received it.  This must be done within 30 days of purchase.  Once an item is exchanged, that item cannot be returned.  If the 30 days has expired since your purchase, we cannot offer the refund or exchange.

Once your return is received and inspected, a NATCA Store representative will notify you of the status of the refund if approved.  Approved refunds will be processed and a credit will be applied to your credit card on file.  Please allow up to 7 business days to process the refund.


Merchandise that is used, worn, or in unsellable condition will not be accepted for a refund or exchange.

Clothing items that have been personalized in any manner cannot be returned or exchanged
   –  Bargaining unit name, Facility name or other identify logo other than the standard NATCA logo; NATCA name or NATCA abbreviation
   –  sleeve embroidery

No refunds or exchanges on Clearance Items

If the above conditions are met, customers may contact NATCA Store toll-free at 800-266-0895 or at [email protected], between the hours of 9AM-4PM EST Monday to Friday, whereupon detailed instructions will be given for the return of item.