1. What are my options if I don’t wish to order online?
By Phone – Call toll free at 800-266-0895 between the hours of 9AM-4PM EST Monday to Friday. Please ensure to have your credit card information ready when you call.
Square – An invoice will be sent from [email protected]. From there you can make payments directly though the secured portal.
2. What payment methods are accepted?
Cash, check and all major credit cards are accepted. Google Pay is optional.
Checks are made payable to NATCA. Do not mail in cash unless you are paying in person.
Orders placed outside the Store website will be billed to you and payments can be made through Square’s secured payment portal.
3. How are orders shipped?
Orders normally ship via UPS or USPS. Expedite service is available upon request – additional shipping fees will apply.
4. Do you ship to Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands?
Yes we do. However, only UPS 2nd/ Next-Day Air and USPS deliver to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands and other non-continental US addresses. UPS Ground does NOT apply to these destinations.
5. Do you ship to international addresses?
Currently we do not. We only ship orders to the 50 states and other U.S. territories.
6. What is the cost of embroidery?
For most apparel, it is included in the price. Special embroidery like adding initials on a shirt sleeve will be an additional charge.
7. What is the total delivery time for my order?
The total delivery time for your order is the period of time from when the order is placed until the time you receive it. Stock items normally take 3-7 business days. All other items take 3-4 weeks to deliver*.
* Our suppliers and manufacturers are assisting in the shipping our apparel orders, so there may be a slight delay in the delivery.
8. How can I track my package?
You will receive an e-mail confirmation with a tracking number after your package is shipped. From there you can track the package and get an estimated delivery. Please ensure you provide a valid e-mail address during your order.
For USPS tracking, click Here.
For UPS tracking, click Here.
9. I found a defect in one the items I ordered. How do we rectify this?
NATCA stands behind the products it sells and advertises. Please refer to the “Returns & Exchanges” located at store.natca.org. Or you can contact us toll-free at 800-266-0895 between the hours of 9AM-4PM EST Monday to Friday or email [email protected] with questions or concerns.
10. How do I redeem an eGift certificate?
Congratulations on receiving a coupon code! Redeeming digital gift cards is easy: Simply type in the code you received in our email to you in the “Coupon” box when you are check out. The coupon amount will be redeemed first. If the amount of your coupon does not completely cover your purchase, your default credit card will be charged for the remaining balance.
11. Can I arrange for a promotional code for my facility?
You certainly can! Click Contact Us or call us at 800.266.0895 for assistance. We assign a discount code on select products or the entire merchandise for your facility. Upon check out, customers must provide the assigned code under the “COUPON” box, then APPLY COUPON and the discount will be applied to the merchandise total. If the coupon code is not entered or is entered incorrectly, the order will default to the normal price.
12. My local has designed a logo that they’d like to include in the shirt embroidery options. How can we make the logo available to the members?
Keep in mind that any NATCA local that wishes to use the NATCA logo or the name in another font or format must receive prior approval from the National Office. All items bearing the NATCA name or logo shall be union made or, at a minimum, American made.
Facility representatives can send their designs to their RVP first for approval. Once approved, simply e-mail a jpeg file to [email protected] or call 800-266-0895 for assistance. The file is then digitized or punched in for embroidery. Note there is a $45 setup charge, which includes one stitch out. Assuming the National Office approves the design, there are no trademark infringements, and there are no copyright problems, we will upload it with the current list of available logos at store.natca.org. Please note that once a stitch out is completed and you decide not to move forward with the process, a vendor inconvenience fee of $25 will be applied.
13. My local currently does not have a logo. How can we get one designed and added to the store site?
Facility representatives please send in your concept or thoughts to [email protected]. Our embroiderer will create the logo from scratch. You then submit the final logo to your RVP or NATCA Store will submit the design to the National Office for approval on your behalf. Depending on the complexity of the design, there is an artwork fee of $75 and this includes two revisions. Additional revisions will be billed at $50 per hour. Once the logo is approved, the next step is the embroidery (note the $45 embroidery set up charge). Assuming there are no trademark infringements and that there are no copyright problems, we will include it in the current list of available logos at store.natca.org. All items bearing the NATCA name or logo shall be union made or, at a minimum, American made.
14. What is the process of setting up a design on t-shirts?
T-shirt designs is silk-screened, and the charge is $20 per color, depending on the design. If you plan to have the design on a variety of t-shirt background colors or if your logo has more than one color, the charge is per screen/layer per color. If you need assistance adding text or graphic to the existing design, note there is a $50 artwork fee for the revision.
Advanced National Office approval is required for the use of the NATCA name or logo in another font or format. You may submit your design to your RVP for approval or NATCA Store can submit the final design to the National Office on your behalf.
You can also order t-shirts at NATCA store but at a 24-piece minimum. Once we have an idea on the t-shirt colors, size and quantity, we will provide full pricing later. All items bearing the NATCA name or logo shall be union made or, at a minimum, American made.
15. What type of file can we send for our custom logo?
Our union embroiderer prefers vector graphics like .eps or .svg but jpeg file format will do. Be advised vector graphics designs won’t be exactly the way it is received. It would be very pixelated, and our embroiderer won’t be able to use the file for reference. It’s like attempting to duplicate an excel spreadsheet on to a word doc. What can be done is to duplicate it to the best way possible. If you have a preference on the color of the design, please provide the PMS color #’s before they can print, otherwise they will match the colors as best as they can. The more detail the description, we can keep the revisions to a minimum. We also take images from drawings, and we will redraw the best way in what is envisioned. There might be a redrawn fee, but it is negotiable.
16. I have an idea for a product that I think would sell. What should I do?
Contact Customer Service at [email protected] or call 800-266-0895. If your idea is feasible and if it is USA Made, we will consider adding it to our current Store selection. It is as simple as that!!
17. What are the guidelines on the use of the NATCA logo?
Click here for more information. You will need your issued username and password to access the site. This will provide a complete guide concerning rules and regulations involving the NATCA logo and its use. One thing is an absolute: our logo cannot be printed or re-produced on materials that are not manufactured in the USA.